Frequently Asked Questions

Frequently Asked Questions

Q. What is a Perk and What is a Perk Worth?
A. A Perk is a way for us at HTC to reward you for being a friend of ours. For every dollar you spend at HTC you will get at least 3 perks and the same goes for every time a friend of yours purchases through one of your unique links.

Q. When will my pending perks become redeemable?
A. Perks become active 14 days after you (or the person you referred) make a purchase—after the return period has elapsed.

Q. How long do I have to redeem my Perks for rewards?
A. Redeemable Perks expire on May 29th, 2017.

Q. Do I need an email address to participate in Team HTC?
A. Email addresses are required as your login and username for Team HTC. Be sure to use the same email address as the one you'll use when shopping with HTC. That email address is needed for verification purposes, alert members of reward status, and redemption dates—as well as other exclusive promotions.

Q. Is there a fee to participate in the program?
A. There is no fee to enjoy Team HTC. It's absolutely free!

Q. Do my gift cards expire?
A. Gift cards expire 12 months after they have been issued.

Q. How do I earn perks?
A. As of 4/27, you are no longer able to earn additional perks.

Q. Can I sell or transfer my perks?
A. Sorry, but perks have no cash value and are not transferable.

Q. What happens to my perks if I have a return for a refund on my account?
A. If you return your product for a refund, those perks will not become redeemable and will be subtracted from your account.

Q. How many Perks can I earn?
A. The program will cap out your perks at 10,000 but once you drop below that threshold you will again earn perks like you had before until you again reach 10,000.

Q. How long do my Perks stay active?
A. Perks converted to redeemable store credit will remain active until July 1, 2017.

Q. Can I use my points if they're below the 250 redemption threshold?
A. Sorry, 250 is the minimum point value you're able to redeem.

Q. Who do I contact if my question is not listed here?
A. If you have any questions or need help with something not listed on the FAQ's tab, please contact us and we will get back to you as soon as possible. It's our ongoing goal to provide the best service possible to all our customers! Contact us at